Case Study: Design House Partnership

Questions:

1.      Why is operations management important in CDS?

Being a service provider company CDS should ensure that business is operating efficiently in terms of using a little resources as needed (cost savings) and effective in terms of meeting customer requirements. To be able to achieve this objective, the company should have an operations manager which will be in charged of the day –to-day operations of the company. Operations management is an area of management concerned with overseeing the operations of the company and meeting customer requirements at a lower cost.

Operations management is important so that the company knows where it is going, what are its goals, and objectives.

2.      What would you recommend to the company if you were asked to advice on improving its operations?

To improve its operations, the company should be able to address the challenges they have identified namely:

A.       The relationship between the design department and the other department in the company.

In order to meet the customer requirements at a reasonable time people inside the company, especially those departments that need to work together, should have harmonious relationship. This is important so that work will flow smoothly, delay due to miscommunication will be minimized or eradicated, and people will be motivated to work because of good working relationship with each co-employee.  Moreover, if there is good working relationship, then ideas could flow freely which will be beneficial to the company.

Relationship of each employee with one another is very important to every organization.  No matter how good the operations management of the company is, if the employees do not have good working relationship, then the company will not be able to improve its operations.  Team building helps build good working relationship among employees.

      B.      Sales Forecasting

The company should devise a way in order to improve sales forecasting the following week so that manufacturing and distributions operations will not be disrupted tremendously.